To add baggage allowance, view, or make changes to your booking please log in using your 6-digit booking number and click Retrieve booking.

To submit a claim because of delayed/cancelled flight or denied boarding, please log in using your booking number and click Retrieve booking. If you submitted a claim before August 14th, 2017 please proceed here. If you never received a booking number but wish to submit a claim because of delayed/cancelled flight or denied boarding, please proceed here.

Guests who purchase holidays with 3rd party travel agencies should contact the travel agency directly to make changes/additions to their booking. To file a claim please proceed here.